Help Scout#

Connect Help Scout with OAuth using your Help Scout app credentials. The source writes 6 fixed tables under titan.helpscout.

select
  id,
  first_name,
  last_name
from titan.helpscout.customers
limit 10

Connect Help Scout#

1. Open Apps, choose Connect app, and select Help Scout.

2. Enter OAuth using your Help Scout app credentials.

3. Review the tables, then save the source.

4. Watch Sync history until the first run completes.

Credentials are stored as secrets. They never become lake columns or appear in query results.

Sync behavior#

Customers, conversations, mailboxes, users, tags, and workflows share one source schedule.

A new source syncs when you connect it and then follows its schedule. The default recurring interval is 4 hours. An interrupted run keeps its completed progress and retries safely.

Every lake table also has the system columns _synced_at and _deleted; the column reference below lists source columns only.

Table reference#

customers#

titan.helpscout.customers has 7 source columns.

conversations#

titan.helpscout.conversations has 10 source columns.

mailboxes#

titan.helpscout.mailboxes has 5 source columns.

users#

titan.helpscout.users has 7 source columns.

tags#

titan.helpscout.tags has 3 source columns.

workflows#

titan.helpscout.workflows has 6 source columns.

Deletes and history#

Rows are merged by their source key. When the source can prove that a row was deleted, Supernova keeps the row and sets _deleted so queries can choose whether to include history. Filter current-state queries with where not _deleted.